1. About Us

Decon Corporation (Decon) is a leading provider of telecommunications and electrical infrastructure services in Australia. We work closely with clients and partners to deliver high-quality customer installations, including those that require access to personal information.

This privacy policy outlines how we manage and protect personal information in compliance with the Privacy Act 1988 (Cth) ("Privacy Act")

2. Our Commitment to Your Privacy

At Decon, we value the trust you place in us. We are committed to protecting your personal information and being transparent about how we handle it. This policy describes how we collect, use, disclose, and safeguard your personal information when performing work.

3. What Personal Information Do We Collect?

We collect personal information that is necessary for delivering our services. This may include:

Personal Information Provided by Clients
Names, addresses, phone numbers, email addresses, and other contact details of customers whose installations we manage.

Information from Subcontractors
Names, job titles, and contact details of subcontractors assisting in delivering services.

Electronic Communications
Information contained in emails and other forms of communication between you and Decon.

4. Why Do We Collect and Use Personal Information?

Decon collects and uses personal information to:

Deliver and manage customer installations on behalf of our clients.

Communicate with customers regarding their installations.

Coordinate with our subcontractors and ensure the efficient delivery of services.

Comply with legal obligations, including those imposed by the Privacy Act.

5. How Do We Collect Personal Information?

We collect personal information:

Directly from clients, subcontractors, and customers when providing our services.

From our subcontractors, who may gather customer details during service delivery.

From communications and interactions with customers, clients, and subcontractors.

6. Sharing Personal Information

We may share personal information with:

Clients
To update them on the status of customer installations.

Subcontractors
To enable them to perform tasks necessary for the delivery of our services. All subcontractors engaged by Decon sign a Professional Services Agreement, which obligates them to comply with the Privacy Act and this privacy policy.

Service Providers:
For IT support, data storage, and other administrative services, provided they adhere to our privacy and data protection standards.

Government and Legal Authorities
To comply with legal obligations, including requests from law enforcement. We ensure that any third party we share personal information with is required to protect it in line with this policy and the Privacy Act.

7. Security of Personal Information

We take the security of personal information seriously. Measures we implement include:

Staff Training
Regular training for employees on privacy and data protection.

System Security
Use of firewalls, encryption, and secure networks to protect electronic data.

Physical Security
Implementation of access controls, ID cards, and security systems to safeguard physical locations where personal information is stored.

Data Retention and Disposal
Personal information is retained only as long as necessary and is securely destroyed or de-identified when no longer needed.

8. Data Retention and Disposal

Decon Corporation retains personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once the information is no longer needed, we securely dispose of or de-identify it in accordance with our data retention policy. This ensures that personal information is not kept longer than required and is protected from unauthorised access, modification, or disclosure during its lifecycle.

9. Accessing and Correcting Personal Information

You can request access to the personal information we hold about you or request corrections if you believe it is inaccurate. We may need to verify your identity before processing your request. We aim to respond to all requests within 30 days.

10. Complaints

If you have concerns about how we handle your personal information, you can contact us to file a complaint. We take all privacy concerns seriously and will work to resolve your complaint promptly.

11. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website.

12. Contact Us

For questions, concerns, or requests related to this privacy policy, please contact us at:

Email:
info@deconcorp.com.au

Phone:
(03) 8720 8100

Address:
National Headquarters: 12 Dalmore Drive, Scoresby VIC 3179